Skill Stack |
||
Technical Writer |
Word |
Cyber |
Proposal Writer |
Policies |
Quick Start Guides |
Editing, Style, Formatting |
Documentation Creation |
Templates |
Web Content Creation |
Editing |
Procedures |
Proposal Writing |
Instructions |
Run Books |
SDLC |
User Manuals |
White Papers |
Senior Technical Writer, Sealing Technologies Inc., 10/2021 — 01/2023
With cybersecurity, mechanical, software, devops, and electrical
engineers, wrote hardware and software user manuals, quick start guides,
assembly instructions, and other support documentation for cybersecurity fly
away kits used by special forces teams.
Conducted quality control and approved documentation for our Dashboard
Solar Winds Service Desk Solutions website for internal and external customers.
Created and maintained the company Style, Formatting, and Writing
Guidelines document.
Updated legacy documents to current corporate style and format
standards.
With manufacturing manager, created multiple cyber documents for product
support, sales, engineering, mission, and manufacturing engineers.
Write templates and content for Planview Capability Technology Management Knowledge Transfer document, metamodel data dictionary, glossaries, and other artificial intelligence client deliverables.
Senior Technical Writer, STULZ, 4/2018 — Present
Organize and write sales policies handbook, sales handbook, and the Product support handbook..
Update legacy documents to current corporate style and format standards.
Maintain Document Product Status Matrix as a management tracking tool.
Release final documents as PDFs versions to marketing, product support, sales, engineering mission energy lab, application engineering, and BOM configuration departments.
Created a Governance Document Product Matrix with title, description, status, owner, version and date of hundreds of documents to meet international standards and large international client audit requirements.
Wrote the following articles:
Children and Civil Defense, JCD, Vol. 51, Issue 1, 2018, p. 18
When State Hackers Take Aim at the Power Grid, JCD, Vol. 50, Issue 2, 2017, p. 12
Rolling Up the ISIS Tactical Use of Social Media, JCD, Vol. 49, Issue 1, 2016, p. 17
How to Write a Business Continuity & Disaster Recovery Plan, Vol. 49, Issue 2, 2016p. 32
ISIS Use of Social Media as a Force Multiplier, JCD, Vol. 48, Issue 2, 2015, p. 27
CBRNe: Low Probability, High Impact, JCD, Vol. 49, Issue 2, 2015, p. 30
Surviving a House Fire: Lessons Learned, JCD, Vol. 47, Issue 1, 2014, p. 27
Civil Defense Redux, JCD, Vol. 45, Issue 1, 2012, p. 13
The Importance of Private Sector and Local Government MOUs, p. 29; Creating a Church Emergency Plan, p. 38; Vol. 46, Issue 1, 2013
Active Shooter, Bomb Threat, or Just Rumors, Vol 47, Issue 1, 2014, p.3
Web 2.0 Tools for First Responders, Spring Issue, Vol 41, Fall/Winter Issue, 2009, p. 24
Creator of civil defense-themed Poetslife Blog (poetslife.blogspot.com). Sample posts follow.
EF-1 Tornado Lessons from Mt. Airy MD (https://poetslife.blogspot.com/2018/11/ef-1-tornado-lessons-from-mt-airy-md.html)
Church Emergency Evacuation, Shelter-in-Place, and Lock-Down Plan (https://poetslife.blogspot.com/2017/05/church-emergency-evacuation-shelter-in.html)
Emergency Exercise – EPLEX (https://poetslife.blogspot.com/search/label/Emergency%20Exercise%20-%20EPLEX)
Hawaii Ballistic Missile Alert Fail and Fix (https://poetslife.blogspot.com/2018/01/hawaii-eoc-mega-fail-and-simple-fix.html)
Emergency Management – National Disaster Medical System (https://poetslife.blogspot.com/2012/05/emergency-management-medical.html)
Children and Civil Defense (https://poetslife.blogspot.com/2018/10/why-civil-defense-matters-for-children.html)
Member of the Community Emergency Response Team (CERT). See:
http://poetslife.blogspot.com/search/label/Tornado%20Emergency%20Exercise; http://poetslife.blogspot.com/search/label; Volunteer%20Mobilization%20Center;
http://www.medcelt.org/feile-festa/v005/poetry/curley.html
The manual and the CD are used to train dozens of technicians who maintain and operate the system, and engineers who use it as a store of knowledge. At one employer, I created a detailed diagram to central text equipment that led to a 20 percent decrease in calls to the help desk.